Shipping & Returns

Shipping

We ship all orders from our warehouse in the Netherlands. Once the pre-order period closes, orders placed on business days before 17:00 CET are typically dispatched the same day. Every order is fully tracked from our warehouse to your door.

Pre-order timing

The first wave of 5,000 boxes ships on 1 July 2026. The first 500 Nation Boxes ship by 11 June 2026 — start of the FIFA World Cup — so the shirt arrives in time for kick-off. After the first wave, regular dispatch windows apply (same-day if ordered before 17:00 CET on a business day).

Where do you ship?

We currently ship to all countries within the European Union and the United Kingdom. We plan to expand to additional regions in the future.

Carrier

All orders are shipped via Sendcloud’s carrier network. You will receive a tracking link by email as soon as your order ships.

Estimated delivery times and rates

Free shipping applies automatically at checkout once your order subtotal reaches €150. Order subtotal excludes any applied discount codes.

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs processing, or events outside our control. We will notify you if we expect a significant delay.

Can I change my shipping address after ordering?

Contact us as soon as possible. We will do our best to update your address, but once your order has been packed and handed to the carrier, changes are no longer possible.

What if my package does not arrive?

Contact our support team and we will investigate immediately. If you added Shipping Protection (€1.95) and the package is confirmed lost in transit, we will replace your order or issue a full refund, at your choice.

Customs and duties (UK orders)

We take care of all customs duties and import charges for you, so the price you see at checkout is the final price you pay. No surprise fees on delivery.

Returns

We want you to love your mystery shirt. If you are not satisfied, we offer a 100-day money-back guarantee from the date of delivery.

Eligibility

To be eligible for a return, the shirt must be unworn, with all original tags attached, and in its original packaging.

How to start a return

1. Contact our support team at [email protected] with your order number.
2. We will confirm your return eligibility and provide return instructions.
3. Ship the item back to our warehouse using the method of your choice. Return shipping costs are your responsibility.
4. Once we receive and inspect the item, we will process your refund within 5–7 business days to your original payment method.

Important: Return shipping is at the customer’s expense. Returns must be sent using a tracked shipping service. We cannot be responsible for items lost in return transit.

Damaged or defective items

If your shirt arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund, whichever you prefer. Return shipping for defective items is covered by us.

Wrong item received

If you received a shirt that does not match your order (wrong size, add-on not applied), contact us with your order number and a photo. We will correct the issue at no cost to you.

“I did not like the team I received”

No problem. You are covered by our 100-day money-back guarantee. Contact our support team to start a return, no questions asked. For future orders, you can use the blacklist to exclude teams, leagues, or colors, or combine add-ons to narrow the eligible pool.

Exchanges

If your shirt does not fit or you need a different size, contact our support team. Exchanges are subject to stock availability. The same return conditions apply: the original item must be unworn, with tags attached, and in its original packaging. You are responsible for the cost of shipping the original item back to us. We will ship the replacement at no additional charge.

Contact

For any shipping or return questions, contact us at:

Mystery Shirt x FUTBIN

Email: [email protected]